Your Rustica delivery.
Handled with care.

01 / Plan your arrival

Delivery & Freight Coordination

We want your delivery to go as smoothly as possible. Once your order ships, you will receive tracking information, and the freight carrier will contact you to coordinate delivery when your shipment reaches the local terminal.

Please respond promptly to the carrier to schedule your delivery. Shipments that remain at the freight terminal due to delays in scheduling may incur storage, redelivery, return, or reshipment charges. Any additional freight charges resulting from a delay in accepting or scheduling delivery after carrier notification are the customer's responsibility.

Most Rustica freight orders include curbside delivery. This means the carrier will deliver the shipment to the curb or nearest safely accessible location. Freight carriers are not responsible for moving the crate into your home, garage, jobsite, or other location beyond the delivery point.

Because some Rustica products are exceptionally large or heavy, certain shipments may require additional assistance for unloading or pickup at the nearest freight terminal. When special delivery arrangements are required, they will be communicated as part of the ordering and production process.

Please also consider access to your property when preparing for delivery. Narrow roads, steep grades, gated communities, low clearances, construction zones, or other access restrictions may prevent a full-size freight truck from reaching your location. In these situations, you may need to meet the carrier at the nearest safely accessible location or freight terminal.

02 / Check every detail

Inspect Your Delivery Within 48 Hours

Your inspection should include the product itself as well as its size, finish, glass, hardware, components, and other applicable order specifications.

If you notice visible damage to the crate or shipment at delivery, document it with photographs before and during unpacking. Keeping photos of the packaging, crate, and product can be extremely helpful if a freight claim is necessary.

03 / Preserve the details

Protect Your Product After Delivery

The shipping crate is designed for transportation—not long-term or outdoor storage.

After delivery, move the crate and product to a clean, dry, protected environment and unpack it as soon as possible. Do not leave a crated product outdoors or exposed to rain, snow, excessive moisture, or significant temperature changes.

Even finished products can be affected by improper storage or environmental exposure.

Unfinished products should be properly finished and sealed as soon as possible after receipt.

Keep Your Shipping Crate

Please do not discard, damage, or destroy the original shipping crate until you have fully inspected your order and are satisfied that everything is correct.

If a product needs to be returned or transported back to Rustica, the original crate may be required to safely ship it.

Rustica does not provide replacement crating when the original shipping crate has been discarded or destroyed.

04 / Prepare for the finishing touch

Before You Schedule Installation

We know you're excited to complete your project, but please wait to schedule installation until your entire order has arrived and you have confirmed that everything is correct.

Rustica is not responsible for installation, de-installation, re-installation, contractor, travel, transportation, or related costs, including costs associated with addressing a manufacturing-related concern. This is why inspection before installation is so important.