Thank you for your interest in Rustica's products. This page is created as a way for you to communicate either:
We value customer feedback and recommendations and over the many years of listening to our customers we have designed and developed new products, new styles and expanded the available options.
Please fill out the information below and send us over a description of what you are looking for and also please include an image. A drawing, photo or screenshot will be sufficient to get the processes started.Open Custom Order Request Form →
Here is some information about the process:
Again we sincerely appreciate your interest in working with us and it is our expectation to respond fairly quickly to each inquiry with either a notification that the request is not something we feel we can take on at the moment or a communication that the request is being considered. Please understand when responding that we are considering the product or product change, it is not a commitment and with more review of the product it may be determined it isnt the right product for us to add. Ultimately we will either add the product to the website (remember it takes at least 4-6 weeks for this process) so that you can order it or we will reply back to you that the request is either on hold or not be considered moving forward.
We appreciate your patience and understanding that the process we have developed over many years to ensure that a good, quality product can be manufactured for you is not fast. We also understand that your project timeline may not be able to wait for this process to complete. Regardless, we appreciate you sharing with us your ideas and interests.
Do you know we have over 3 trillion custom options already built out on our website? Most of the time our customers who submit a need for a custom made order find what they need on our website. We would love to help point you in the right direction for the door style, size and functionality that will meet your needs. This will save you on custom order charges as well as longer lead times. Our team can show you how to order a door right off our website that works for your needs by calling 1-800-891-8312.
Thank you again for your inquiry. We look forward to working with you.
In a throw away society we don’t need more; we just need better.
We combine tried & true materials with cutting edge technology to create heirloom quality objects of beauty & utility.