FREE SHIPPING*Most orders over $500 qualify. Free shipping applies to Barn Door Hardware, Barn Doors, and Pocket Doors over $500. Front doors, interior doors, any oversized door (wider than 3ft and taller than 7ft) and any special order doors have shipping costs which are calculated at checkout. Some barn door hardware track lengths do not qualify for free shipping.
As a custom door manufacturer we are happy to match another manufacturer's paint or stain color. We will need to know the manufacturer and the paint/stain code/color. When selecting a stain please understand that the stain color may vary based on the species selected and ageing may impact color as well. Rustica can only be responsible for applying a "standard" amount of the stain chosen on the species selected. We can not guarantee it will match other existing wood products whether they are the same species are not, only that we will apply the stain selected.
1. In some areas of the country we see more damage than acceptable when kit doors are shipped unassembled in a ground shipping box, so it is likely that a kit door may ship in a crate via a freight carrier so that your beautiful door arrives without damage.
2. Doors ordered as kits (regardless of if they are shipped unassembled or assembled) do not have a warranty against warping, separating or splitting.
3. It is possible that your kit door may come unassembled and need to be assembled using the 7 inch lag screws through the side of the stiles.
4. For both Unassembled and Assembled doors... the hardware (hangers, handles and pulls) is not installed and the doors are not pre-drilled which allows every installation the ability to make any unique changes needed.
IMPORTANT: You have ordered an oversized item as defined by the freight carrier. When ordering a door we will ship it in a crate via a freight carrier and it will be delivered curbside. Please be informed that oversized items that can not be lowered off of a lift gate may require that the customer pick up the product at the shipping hub or make arrangements to assist with lifting the crate out of the truck. If you would like alternative delivery options please give us a call at 1-800-891-8312. Please see the Terms & Conditions page for more information (https://rustica.com/terms-conditions/)
The front handle must be larger than 14 in to include a back handle.
NOTICE: Soft Close systems do not come with Anti-Jump Brackets. With the Soft Close system properly installed, Soft Close Activator Tabs will act as the Anti-Jump Brackets.
NOTICE: Bi Parting systems come with 4 barn door hardware hangers by default.
NOTICE: Bi Parting systems come with 2 doors and 4 barn door hardware hangers by default.
NOTICE: Bypass systems come with 4 barn door hardware hangers by default.
NOTICE: Bypass systems come with 2 doors and 4 barn door hardware hangers by default.
NOTICE: Lightduty Bypass systems come with 4 barn door hardware hangers by default.
NOTICE: Lightduty Bypass systems come with 2 doors and 4 barn door hardware hangers by default.
NOTICE: Triple Bypass systems come with 6 barn door hardware hangers by default.
NOTICE: Triple Bypass systems come with 3 doors and 6 barn door hardware hangers by default.
NOTICE: Double Doors come with 2 doors comprising a qty 1 unit of double doors.
NOTICE: Double Doors come with 2 doors comprising a qty 1 unit of double doors.
NOTICE: Exterior Doors with door knob boring automatically get a Double Bore "Deadbolt Bore" Standard is 5-1/2" above door knob boring. The door will be prepared with the double bore hole, latch bore and latch plate mortise for a dead bolt. The Jamb will NOT be prepared with any latch bore or strike plate mortise for the dead bolt.
NOTICE: Metal Exterior Pivot Doors will automatically be manufactured with a double bore hole. The handle box will be approximately 6" x 13" in total size including the stops with the center hole to center hole measurement of 5-1/2".
NOTICE: Johnson Hardware for metal pocket doors typically drop ships in 4-6 weeks.
NOTICE: Please note when installing Metal Framed Barn Doors with No Show Barn Door Hardware that the top of the wheel will "peek" out over the top of the metal frame and be visible. Also the track will be visible through the glass as shown below.
To access the cart again, copy and paste the URL link in a browser, we recommend Chrome. You can also email this URL cart link to other parties who may need to review it. The cart link can be edited, but should be saved again if you make changes.
Please meet our Co-Founder Paul Allen here as he explains the satisfaction guartantee.
Thank you for your interest in Rustica and our custom made doors and barn door hardware.
We are excited to build your custom door from raw materials exactly the way you ordered it. There is important information you should be aware of in preparation for receiving your custom door.
Once the product has shipped the freight company will contact you for delivery arrangements which you should make immediately. Delays in setting a delivery date, once notified by the freight company, may incur extra freight charges and storage fees upto and including the return shipping to Rustica and the reshipping of the product. You, the customer, are responsible for any and all additional freight charges associated with delays in delivery once notified by the freight company.
Doors will ship in a custom built protective wood crate. This is to safeguard the door during transit only. Doors should be opened immediately to confirm their safe arrival. Even though we custom build a crate to protect your door, on occasion something will happen during transit that can harm the door. You are responsible to open and completely review the door (all sides of it and all the specifications) and notify us of any damage within 48 hours of receiving the door.
Please do NOT leave your door in your crate outside exposed to the weather. Even a door that is finished here in our facility may adversely react to precipitation and temperature while in the crate. Please relocate the crate to a protected location and remove the door as soon as possible.
Please do NOT destroy or dispose of the crate your door is shipped in until you are completely satisfied with your product. In some cases this may mean setting the crate aside until the door is completely installed and you are completely happy. Rustica is not responsible to provide another shipping crate should you dispose or destroy the one we shipped your product in if the door needs to be returned.
Curbside delivery is included with each order that is not oversized. The freight company is not responsible for anything more than curbside delivery for any order.
Some doors (and you will be notified in the build process and in the cart) are determined to be oversized by the freight carrier and may require assistance to remove the door from the truck. Sometimes it is necessary for you to go to a freight hub to pick up the product based on its size and your location. Most crates can be handled by 4 strong people, but more people or a forklift may be needed in some cases. The shipper and freight company are not responsible for additional costs associated with the delivery or pick up of oversized crates.
If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.
Please do not schedule the installation for your product until it has arrived, and you are completely satisfied. Rustica is not responsible for any contractor’s installation or rescheduling fees.
Please inspect your product carefully before installation. Rustica is not responsible for any costs associated with installation or de-installation including but not limited to contractor or installer time, travel, or transportation of the product for any reason including manufacturing issues.
If there is a manufacturing responsibility error with your order, we can only arrange pickup from where the product was dropped off.