Due to increased precautions surrounding COVID-19 and the changes that have impacted the supply chain for raw materials your Rustica product may be delayed . As a company, we have implemented social distancing and increased our focus on a healthy, clean and safe work environment, which may affect the original lead time you received. We apologize for any disruptions this may cause and appreciate your patience and understanding at this time. We hope that you and your loved ones are safe and we look forward to delivering your beautiful product(s) soon.
Production and Shipping Lead Times
Please be advised that all hardware and doors are handcrafted and manufactured to order. Lead times may vary and are only estimates. Please do not arrange for an install until you have received all correct items from your order. Before assembly or installation, check to see that you have instructions. If they are missing you can download instructions at rustica.com/instructions. Rustica will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Rustica Hardware. If a door and hardware are ordered at the same time, then the door and hardware will ship together on the same date. In this circumstance, customers should base their estimated lead time off of the door’s production time and not the hardware's production time.
Hardware manufacturing is estimated at:
- All Hardware: 3-6 Business Days (If ordered with a door, hardware will instead be shipped with the door at the current door lead time)
- Expedited Hardware Only Orders: 2-3 Business Days (an expedited fee will apply)
- The Elite Hardware (Pure, Ripple, Strut) have a lead time of 2-4 weeks
Door manufacturing is estimated at:
- Sliding Wood Barn or Pocket Doors: 2-3 Weeks
- Sliding Geometric Barn Doors: 7-10 Business Days
- Sliding Metal Barn Doors: 7-10 Business Days (oversize doors more than 60" wide have a 3-4 week lead time)
- Sliding Metal Pocket Doors: 2-4 Weeks
- Interior Prehung Wood Doors: 3-5 Weeks
- Interior Slab Wood Doors: 3-4 Weeks
- Interior Prehung Metal Doors: 4-6 Weeks
- Interior Slab Metal Doors: 4-5 Weeks
- Exterior & Front Entry Prehung Wood Doors - 6-8 Weeks
- Exterior & Front Entry Slab Wood Doors - 4-6 Weeks
- Exterior & Front Entry Prehung Metal Doors - 6-8 Weeks
- Exterior & Front Entry Slab Metal Doors - 5-7 Weeks
- Bifold Barn Door Hardware Systems: 6-8 Weeks
All other manufacturing estimated at:
- Wall Coverings: 3-4 Weeks
- Mantels: 5-7 Business Days
- Conference Tables: 6-9 Weeks
- Desks: 10-12 Business Days
- Cranky Desk: 3-4 Weeks
- "Ready to Ship" product: 2-5 Business days
- Samples: 1-2 weeks
Currently we will entertain some rush orders and in most cases you can expect to reduce the production time by 1/3.
Custom and Special Projects (SPOs): can be as much as 8-10 weeks AFTER all approvals are received
The manufacture process (the lead time) for hinge doors (interior and exterior) as well as custom projects begins only AFTER any and all approvals (signed docusign or custom finish approval) is received.
If you are not satisfied with this lead time, please call us to discuss options for expedited lead times. For questions call Rustica Hardware at 1-801-901-2218.