RETURNS
Return Policy
Please notify us within 30 days of receipt of your order if you need to return or exchange your order. Customer designed custom projects cannot be returned. Returns are 100% credited (the actual product cost) to your Rustica Rewards account for future use on Rustica products. Installed products are not eligible for this return policy. To return any product purchased from Rustica, you’ll be required to follow the procedures that apply to your circumstances, outlined below:
Please note: Returned product is expected to be in new condition for a 100% credit to your Rustica Rewards account. Just as you expect a quality product to be delivered to you, we expect the same quality product returned. Items that are returned damaged are not eligible for a full 100% refund to your Rustica Rewards account and will be adjusted accordingly. Please package the product properly to prevent shipping damage. You are responsible for any loss or damage during return shipping.
Return Procedure
- Contact Rustica (1-800-891-8312 or support@rustica.com) to obtain a Return Authorization number (RA).
- Print and include the Return Authorization (RA) with your return shipment.
- Ship Package with the Return Authorization (RA) to:
Att. Returns – [RA #]
1060 Spring Creek Place
Springville, UT 84663
U.S.A.
Damaged Orders and Missing Items
It is necessary to open and inspect shipments upon arrival.
Any damage from shipping, including concealed damage, must be reported to Rustica with pictures via a call to 800-891-8312 or email to support@rustica.com within 2 business days of receiving your product in order for a shipping claim to be processed.
Please notify us of missing items within the first 2 business days of receiving your product. When a product sits for a long time before being installed it is difficult to know if a particular item was not shipped or went missing afterwards. We want to be helpful to get you all the parts you need, but cannot be responsible for items gone missing after delivery.
Broken or Cracked Door Slats
In order for us to help with any broken or cracked door slats we will need images of the damages within the first 30 days of receiving the door. We will also need specifications for which slats were damaged (determined by using our included instruction sheet). Please provide this information to our customer service department immediately upon receiving your door.
Return Policy
- Please do NOT destroy or dispose of the crate your door is shipped in until you are completely satisfied with your product.
- Rustica is not responsible to provide another shipping crate should you dispose or destroy the one we shipped your product regardless of the reason the door needs to be returned.
- Should you choose, we can send you a standard size crate for $248 + shipping (large size crates available for additional cost).
- Return shipping and/or freight costs are the responsibility of the customer.
- Returns are 100% credited to your Rustica Cash account for future use on Rustica products.
- Customer designed custom projects are not eligible for returns or cancellations.
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1520 N Main Street
Springville UT 84663
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