Return Policy

At Rustica, we’re proud to offer an exceptionally generous return policy for our custom, made-to-order products—something truly unique in the industry.

If your return is approved (please request a Return Authorization “RA” from our Customer Service team), we’ll issue a 100% product cost credit to your Rustica Store Credit account for any new, unused, and uninstalled product. 

Policy Requirements

To qualify for a return:

• You must notify us within 30 days of the shipment date.

• The product must be returned within 30 days of the Return Authorization (RA) issue date.

• The product must be new, unused, and uninstalled.
  
  

Certain items are not eligible for return due to their custom nature. These include, but are not limited to:

• Frameless Glass Shower Doors

• Products ordered unfinished (Raw Unfinished, Finish Ready, or Primer White)

• Exterior doors ordered with a Matte Black finish

• Special Orders or Customer-Designed Orders (any order containing modifications not available on our website)

Unfortunately, no exceptions can be made to these requirements. This policy already represents an extraordinary exception to the industry standard of “all sales final” for custom-made products.

Condition of Returned Items

Returned products must arrive in new, undamaged condition to receive a 100% credit to your Rustica Store Credit account. Just as you expect your order to arrive in perfect condition, we expect returns to meet that same standard.

• Items returned damaged or not in new condition may be subject to a partial credit or denial of credit.

• Please ensure products are properly packaged to prevent shipping damage.

• The customer is responsible for any loss or damage during return shipping.

Return Procedure

1. Request a Return Authorization (RA):

   • Contact our Customer Service team at 1-800-891-8312 or support@rustica.com to obtain an RA number.

2. Include Your RA Number:

   •  Print and include the RA form with your return shipment.

3. Ship to:

Rustica Hardware  
Attn: Returns – [RA #]  
1060 Spring Creek Place 
Springville, UT 84663  

Additional Notes

• Keep your original shipping crate until you are completely satisfied with your product.
   Rustica is not responsible for providing a replacement crate if the original is lost or destroyed.
   Replacement crates may be available for purchase.

• Return shipping and freight costs are the responsibility of the customer.

• Approved returns are credited 100% to your Rustica Store Credit account (linked to your email) for future purchases.

• Return credits will expire after 1 year from the date of issue if not used.